Seven days to exchange
If the size or the piece is not right, we will exchange it. We say this plainly: we offer exchanges, not refunds.
What qualifies
- · Requested within 7 days of delivery, based on the date the courier confirms.
- · The piece is unworn and unwashed, with its tags and original packaging intact.
- · No alterations have been made to the garment.
- · Exchange is for a different size or a different piece — refunds are not available.
How to request one
- 1. Message us on WhatsApp at +92 333 7746906 with your order number and a photo of the piece, within 7 days of delivery.
- 2. We confirm the exchange and tell you where to send the piece, or arrange a pickup where the courier allows it.
- 3. Once it reaches us and passes inspection, the replacement is dispatched — subject to the size or design being available.
Who pays the return
Return shipping for an exchange is normally the customer’s responsibility. If the exchange is our fault — the wrong item was sent, or the piece arrived defective — Stitch Pearl covers the shipping in both directions.
Damaged on arrival? Photograph it before unpacking further and send us the photos the same day. It is far easier to resolve with the courier while the delivery is fresh.
Common questions
What is the exchange policy?
We offer exchanges within 7 days of delivery — refunds are not available. If the size or piece is not right, contact us on WhatsApp at +92 333 7746906 within 7 days and we will arrange the exchange. The item must be unworn, unwashed and in its original packaging.
Who pays return shipping on an exchange?
Return shipping for an exchange is normally the customer’s responsibility. If the exchange is due to our error — the wrong item was sent, or the piece is defective — Stitch Pearl covers the shipping both ways.
The full legal wording lives in our terms & conditions. Getting the size right the first time is easier — check the size chart or email info@stitchpearl.com.