Frequently asked questions
Everything customers ask us on WhatsApp, answered here so you do not have to. If your question is not below, message us — a person replies.
Ordering
Placing an order, custom sizing, and visiting us.
How can I place an order?
Order directly on stitchpearl.com, or message us on WhatsApp at +92 333 7746906 and we will take your order personally. You can also email info@stitchpearl.com.
Do you offer custom sizing or alterations?
Yes — bespoke tailoring is available on select pieces, and XL is cut to your measurements rather than held in stock. Send your bust, waist, hip and length measurements on WhatsApp at +92 333 7746906 and we will confirm the price and timeline first.
Is there a shop I can visit in Karachi?
There is no walk-in retail shop. Our Karachi studio is a workshop rather than a store, so please do not arrive without an appointment — message us at +92 333 7746906 and we will arrange a time.
Payment
How you pay, and what we never ask for.
Does Stitch Pearl offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available on all orders across Pakistan — it is currently the only payment method at checkout. You inspect your order and pay the courier in PKR at your doorstep. We never collect or store card numbers on the site.
Shipping & Delivery
Charges, timings, tracking and international orders.
What are the shipping charges inside Pakistan?
Shipping is a flat PKR 300 per order, however many items you buy, added at checkout and shown on the order summary before you confirm. There is no free-shipping threshold at the moment.
How long does delivery take?
Orders are dispatched from Karachi within 48 hours of confirmation. Delivery inside Pakistan typically takes 2-5 business days depending on your city.
Do you ship internationally, and is COD available?
We ship worldwide by DHL Express, but Cash on Delivery is for orders inside Pakistan only. For an international order, message us on WhatsApp at +92 333 7746906 with the design, size and full delivery address — we quote the DHL charge for your country before anything is dispatched.
Can I track my order once it ships?
Yes. You receive an order confirmation with your order number, and once we dispatch we send the courier's tracking number to the phone number and email you gave at checkout. If it has not reached you within 48 hours of confirmation, message us at +92 333 7746906 with your order number.
Exchanges
The 7-day policy and who pays the return.
What is the exchange policy?
We offer exchanges within 7 days of delivery — refunds are not available. If the size or piece is not right, contact us on WhatsApp at +92 333 7746906 within 7 days and we will arrange the exchange. The item must be unworn, unwashed and in its original packaging.
Who pays return shipping on an exchange?
Return shipping for an exchange is normally the customer’s responsibility. If the exchange is due to our error — the wrong item was sent, or the piece is defective — Stitch Pearl covers the shipping both ways.
The Garments
Sizes, stock, and how the pieces are actually made.
Are the suits stitched or unstitched?
Both. Stitched suits come in S, M and L, with published measurements in the sizing guide; XL is cut to your own measurements rather than held in stock. Unstitched fabric is available on selected articles if you prefer your own tailor.
Is the embroidery done by hand or by machine?
The embroidery is machine-embroidered, which keeps the motif clean and consistent across every panel. Everything around it is done by hand in our Karachi workshop — cutting, stitching, finishing the seams and hems, and the organza and chiffon detailing. That is what "hand-finished" means on our product titles.
What if the size I want is out of stock?
Pre-orders are available on out-of-stock items. A pre-order is stitched for you after you order, so allow about 2-3 weeks inside Pakistan rather than the usual 48-hour dispatch. Message us on WhatsApp at +92 333 7746906 and we will confirm the timeline before you commit — and tell us the date if you are ordering for a wedding or an event.
Where are the clothes made?
Every piece is made in Karachi, Pakistan by our own small team — cotton from trusted suppliers, with organza and chiffon for the detailing. Each garment is inspected at three stages: fabric, embroidery and stitching.
Care & Washing
Keeping embroidery, organza and chiffon intact.
How should I wash and care for an embroidered suit?
Dry clean the embroidered shirt — machine washing pulls threads and flattens the embroidery. Hand wash the plain trouser and dupatta separately in cold water with a mild detergent; do not soak or wring, and dry flat in shade. Press on the reverse at a low to medium setting, never a hot iron directly on the embroidery, organza or chiffon.
Still need an answer?
WhatsApp is the fastest way to reach us — ordering, sizing advice and exchanges all run through it.
See also shipping & delivery, exchanges & returns, the size chart and how we work.