Privacy Policy

When you place an order or create an account on stitchpearl.com, we collect:

• Name, email address, and phone number
• Shipping and billing address
• Payment information (processed securely via Stripe — we do not store card details)
• Order history and preferences

When you browse our site, we may collect device information, browser type, and pages visited through cookies and analytics.

• To process and fulfil your orders
• To send order confirmations, shipping updates, and delivery notifications
• To respond to your enquiries via email or WhatsApp
• To send promotional emails and newsletters (only if you subscribe — you can unsubscribe at any time)
• To improve our website and services

All payments are processed through Stripe, a PCI-DSS compliant payment processor. Your card details are encrypted and handled directly by Stripe. We never see or store your full card number.

We do not sell your personal information. We share data only with:

• Stripe — for payment processing
• Courier partners — for order delivery (name, address, phone number)
• Analytics services — aggregated, non-personal data to improve our site

We use essential cookies to keep your shopping bag and session active. We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect site functionality.

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Unsubscribe from marketing emails at any time
• Request a copy of your data

To exercise any of these rights, contact us at hello@stitchpearl.com or via WhatsApp at +92 332 2245596.

For any privacy-related questions:

Stitch Pearl (Pvt.) Ltd
Flat 404, Bombay Plaza, Kharadar
Karachi, Pakistan
hello@stitchpearl.com
+92 332 2245596