Privacy Policy

When you place an order or create an account on stitchpearl.com, we collect:

• Name, email address, and phone number
• Shipping and billing address
• Payment preference (orders are Cash on Delivery — we do not collect or store card details)
• Order history and preferences

When you browse our site, we may collect device information, browser type, and pages visited through cookies and analytics.

• To process and fulfil your orders
• To send order confirmations, shipping updates, and delivery notifications
• To respond to your enquiries via email or WhatsApp
• To send promotional emails and newsletters (only if you subscribe — you can unsubscribe at any time)
• To improve our website and services

Orders are paid by Cash on Delivery. We never collect or store card numbers or other payment credentials on our site.

We do not sell your personal information. We share data only with:

• Courier partners — for order delivery (name, address, phone number)
• Analytics services — aggregated, non-personal data to improve our site

We use essential cookies to keep your shopping bag and session active. We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect site functionality.

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Unsubscribe from marketing emails at any time
• Request a copy of your data

To exercise any of these rights, contact us at info@stitchpearl.com or via WhatsApp at +92 333 7746906.

For any privacy-related questions:

Stitch Pearl (Pvt.) Ltd
Bombay plaza, Bohri road, Near custom house
Karachi Pakistan
info@stitchpearl.com
+92 333 7746906